Who are ISC?
Founded in 1984, ISC is one of the UK’s largest IT solution providers. With a turnover exceeding £60 million, over 300 employees, a national network of office locations and an extensive portfolio of managed services and IT solutions, ISC is the partner of choice for any organisations.
ISC has the highest-level accreditations from leading suppliers such as Microsoft, Citrix, Hewlett-Packard and IBM. It has the expertise and experience to design, implement, manage or support effective IT infrastructures and systems that deliver real benefits for clients of every size.
The Challenge
ISC provides a rapid response to every request for assistance and delivers flexible, high quality technical support using a field service team that is committed to supporting the needs of every client. It provides a break-fix service for printers, desktop PCs and servers through to complete voice and data networks. The dedicated support centre, including a service desk, has the capacity to handle over 15,000 calls every month.
ISC recognised that the ability to find and retain high quality staff was key to achieve its strategy for growth. This would include staff with a wide range of skill levels from first line support on the service desk, field service engineers and project managers through to high level consultants with specialised expertise in technologies such as Citrix and data storage.
In addition, because of the mission critical nature of many of the company’s contracts, there is often a need for additional staff at short notice with specific experience and expertise to meet contracted service levels. To achieve this, as well as meeting an ongoing requirement for permanent staff with a wide range of skills, it was clear that additional specialist resources would be required.
