Flexible IT Field Engineering ServicesA reliable, flexible, and scalable solution for your field engineering projects. Providing deployment, upgrade and break-fix engineers to tech and retail organisations across the UK.
Field Engineering
Concept’s Field Engineering services are delivered by our 500+ technical engineers and key 3rd party partnerships to provide a broad array of Engineering services to our customers both in the UK and overseas. Delivered as a “channel only” service, our Field Engineers are available either as the perfect supplement to an existing team that requires temporary expansion or to take on project deliverables directly and deliver successful outcomes.
All of our resources are carefully assigned to ensure “best fit” in terms of capability, familiarity and location. By default, we apply a clear resource management layer to assure communications lines are always open and expectations are met. In addition, our PMO is available to add co-ordination and/or project management to any requirement to ensure deliverables and timelines are always met
Why choose Concept for Project Services?
- Over 20 Years of Expertise: Expert management of a diverse range of tech projects.
- Quality Outcomes: Dedicated to high-quality outcomes through our expert pool of 1,500 associates.
- Coverage: Over 500 engineers in field across the UK.
- Strategic Partner: A strategic partner to a range of organisations, including MSPs and OEMs.
- Skills: Including, EPOS, ATM, SCO & Kiosk, Networking, Smart Hands.
- Complete Package: Offering a range services, including, Resource, PMO, Logistics and Fleet.
Project Services catalogue
Concept Engineering Services deliver the right resources in a cost-effective manner every engagement. With skills ranging from Smart Hands to Expert level engineers, we are able to deliver the broadest array of capabilities, whether they be task driven or require more technical expertise. Download our service catalogue to find out more about the range of service we offer.
Smart Hands
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Engineers with basic implementation skills able to work with and follow instruction.
Typical Tasks
- Physical Installation
- Physical Equipment Audit
- Equipment/Patch Labelling
- Decommissioning
Engineer
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Engineers with good implementation skills able to work with and follow instruction. Installation of pre-configured devices, working with NOC for testing and basic break-fix/IMAC capability.
Typical Tasks
- Physical Installation
- Physical Patch & Power Cabling
- Configuration Template Upload
- Work with Customer NOC for testing
- Physical Equipment Audit
- Equipment/Patch Labelling
- Decommissioning
Senior Engineer
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Engineers with at least 2 years field work experience capable of Installation, basic troubleshooting & configuration of EUC, EPOS, server & networking devices.
Typical Tasks
- All Engineer Tasks
- Device Configuration in line with design provided
- Integration as defined in the SoW
- Feature Testing
- Troubleshooting
Expert
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Engineers with significant field work and design experience capable of Design, Installation, troubleshooting & configuration of server, security & networking devices.
Typical Tasks
- All Senior Engineer Tasks
- Solution Design and Low-Level Design Document Production
- Expert Level Troubleshooting
- Solution/Design Otpimisation
How we can helpOur Field Engineering services are extremely flexible, and we can provide resource(s) from as little as half a day through to long-term projects and onsite requirements. Whilst a minimum of 7 days’ notice of requirements is preferable, we will always try to accommodate more immediate needs where we can.
Product Installations
Moves, Adds & Changes
Tech-bar
Project Team Augmentation
SIM Swaps
Project Staging
Surveys / Audits
Decommissioning
Upgrades / Migrations
Floor Walking
Geographic Coverage
Concept Engineering Services extend across the UK, Europe and Internationally. Working with our own, and partner resources we can provide the same professional service levels wherever the customer’s project extends to. Whilst primary focus remains in the UK and Europe, as shown below, our partnerships extend much wider to cover the US, LATAM, and APAC regions should projects require.
Our Services
Concept’s engineering resources have significant experience across multiple technology areas. This broad technology spectrum and flexible resources allows us to supplement any project team or take on deliverables directly to meet customer needs.
Delivering the following services:
- Networking
- Wi-Fi
- Data Centre
- Security
- End User Compute
- Unified Communications
- Mobility
- EPOS
Our Recent Projects
Concept provide services to a range of businesses across different sectors, some of our recent projects are highlighted below.
2024 Project Highlights
- AV Upgrades: AV upgrade for 1,500+ retail sites.
- Cisco Rollout: Ongoing nationwide installation of 10,000 Cisco devices.
- Government Office Move: Achieved a major office relocation for a Central Government customer within 48 hours, moving nearly 3000 desks.
- Phone Deployment: Deployed over 5,000 new phones into a nationwide retail chain.
- Server Deployment: Deployed our 599th server into a supermarket, with 1,000 more to go.
- PED Rollout: Completed a 350 site PED rollout for a large clothing retailer.
- BIOS Battery Upgrade: Completed a 500 site BIOS battery upgrade for a Tier 1 UK retailer.
- WiFi Surveys: Conducted WiFi surveys for an ESEL rollout for a convenience retail chain.
- Petrol Station Refit: Awarded a major petrol station refit project for over 300 stores after a successful 46 site hardware installation.
- Cabling Project: Completed a major cabling project for a nationwide charity shop chain.
Q2 2024 in Numbers
15,000
Engineering days
264
Associate engineers
76
different projects
800,000
Miles covered
9/10
Average client satisfaction score
76
different projects
Get in touch.
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