Case Study: CSIManaged Service helps CSI with hiring following acquisition


conceptresourcing test


November 29, 2023

  • Client: CSI Ltd
  • Industry: Managed IT Services
  • Employees: 100 – 250

Summary of work

An exclusive partnership to source, engage and provide several permanent and contract delivery across business transformation and architecture to establish new delivery teams.

The Client

CSI provide IT solutions across Infrastructure, Applications and Cyber Security from their Midlands and London offices and employs around 200 people. With a three-year roadmap of strategic acquisitions as part of a recent private equity investment, they found themselves in the position of having to make multiple technology hires within very tight timescales.

Resource Required

  • Service Desk 
  • Operators
  • Wintel Engineers
  • Networking Engineers
  • Project Managers
  • Operations Director
  • Tactical contractors.


Following the acquisition of a Digital Transformation Solutions business, CSI were required to hire a significant range of skilled tech professionals within a short timescale. They needed to onboard the new recruits with a rapid knowledge transfer being of paramount importance.

Our Approach

During an initial meeting, Concept proposed a Managed Service, that would fully support the CSI team through the entire recruitment process and meet their hiring objectives within very tight timescales.

Our Solution

Concept provided a Managed Service, that fully supported the CSI team through the entire recruitment process, including the sourcing and shortlisting of candidates, conducting first-round telephone interviews as well as supporting hiring managers with final interviews, offers, negotiations, and start dates. Concept fully supported CSI in the project and gained the trust and confidence of the leadership team, who felt they understood our challenge and were committed to delivering the outcomes. 

The Outcome

The customer was happy with the project which resulted in Concept being awarded a follow-up project.

“I cannot recommend Concept highly enough and would recommend them to other MSPs or tech focused businesses, who share my belief that fully committing to a capable recruitment partner returns a swift and successful solution to resourcing needs. Working with Concept was a refreshing experience, and they were unlike other recruiters I’ve worked with”.
Chief Operating Officer, CSI

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Contact Information


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